Refund policy

Faulty, damaged or incorrect goods

Contact support@zaprfly.com with your order number and a description of the issue. Keep the product and packaging where reasonably possible while the issue is assessed. Any remedy will depend on the circumstances and applicable consumer law; nothing here excludes mandatory consumer rights.

Change-of-mind returns

Contact support before sending anything back. Eligibility depends on the product, its condition and the circumstances of the request. Opened or used adhesive cards are consumable items and can be treated differently from an unused device, without limiting rights relating to faulty or misdescribed goods.

Return shipping

Do not send a parcel to the registered office or any dispatch location without return instructions. ZAPR will provide the applicable return route after reviewing the request.

Refunds

Approved refunds are normally returned to the original payment method, subject to the applicable remedy and the payment provider’s processing time.

Contact ZAPR support

Email your question, with the order number and model information where relevant: support@zaprfly.com